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Your go-to for all general questions!

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Pre-training checklist

The plethora of technologies available today often means that applications approved for use by one company aren't also approved for use by others needing to do coordinated business. Here at Archer, we regularly use specific applications to deliver ou...

When to Take Training - Our Recommendations

A common question we hear is, "When should we take Archer training?" And while our answer comes with a healthy dose of, "It depends...", here are some general recommendations that may help you navigate this ultra-important step in your organization's...

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Table of Contents - Archer Academy Student Resources

Let's save you some scrolling. Here are some quick links to the content contained in this space. Training Portal Login Training Portal Navigation Video Course Catalog, Course Descriptions, Schedules, and More Our Recommendations on the Timing of Trai...

Payment, Cancelation, and Refund Policies

Training Purchase Expiration Information Unless otherwise specified within your sales contract, all training purchases expire 12 months after the date of purchase. We encourage all learners to consume purchased training as soon as possible. Unused tr...

Training Portal Login

Hello! In order to take Archer training, we require you to create an account in our system. It's free to do so, and will take just a few minutes of your time. If you already have an Archer Community account (this site), your account is very easy to a...

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Archer Student FAQs

Hey everyone! Megan Olvera here with some helpful tips and answers to the most commonly asked questions I've fielded. If you have a question not answered here, please send me a note and I'll get your answer to you and possibly add your question here ...

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Accessing Archer Course Labs

Many of our courses include hands-on labs. When you're taking a course with a live instructor, the accompanying lab environment is automatically provided to you, with no action needed from you to request it. However, when you're taking a self-paced c...

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Archer Training Credits

Training Credits are a great option for organizations who choose to include Archer training for their teams but who may not quite know just yet how best to choose which training for which person. By including x-number of training credits in their pur...

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Private Team Building Workshops

In addition to our On-Demand/Self-Paced courses and labs, as well as our open-enrollment, instructor-led training courses found on our main calendar, Archer Academy is also happy to offer dedicated private training for your group or organization. Our...

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Archer Suite Post-Training Resources Site

Thank you so much for attending Archer training. Below you'll find helpful links, product documentation, and social sites that we hope will encourage you to continue your learning journey! We Appreciate your Feedback! Popular Sites Documentation / In...

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This video will give you an overview of the platform, show you how to search for courses and register for new ones, and more!
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Let's save you some scrolling. Here are some quick links to the content contained in this space. Training Portal Login Training Portal Navigation Video  Course Catalog, Course Descriptions, Schedules, and More Our Recommendations on the Timing of Training Pre-Training Checklist All about Certification Exams, Practice Exams, and Preparation All about Training Credits (And how to use them) All about On-Demand Subscriptions How Archer Training Labs work Private Classes / Team Building Workshops Payment, Cancelation, and Refund Policies Post-training resources of interest Contacting Archer Academy Archer Academy FAQs
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Thank you so much for attending Archer training. Below you'll find helpful links, product documentation, and social sites that we hope will encourage you to continue your learning journey!   We Appreciate your Feedback! Popular Sites Documentation / Information A course survey following each class taken will be available for 14 days within your Archer Academy learning account.  We'd love to hear your thoughts and suggestions for improvement! --- Need to Download a Course Certificate? Log into our Archer Academy Portal and print it right from within your account. Archer Product Training  Archer Certification Program  Free Friday Tech Huddles (FFTHs)   Archer IRM LinkedIn Page Archer Platform Documentation  Archer Solution & Use Case Documentation  Archer Help - Full Help Content Archer Support  Archer Ideas  Archer Exchange  Need additional time added to a lab that's still active ? Archer - Extra Week Virtual Lab Extension   Need help with registration, on-demand labs, or other RSA University operational questions ? Click here to contact our team for help.  
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Training Purchase Expiration Information Unless otherwise specified within your sales contract, all training purchases expire 12 months after the date of purchase. We encourage all learners to consume purchased training as soon as possible. Unused training credits will expire after 12 months. If you are nearing the end of your 12-month usage period and still have credits remaining, we suggest the following: Enroll in on-demand training. A new 12-month clock begins ticking with each on-demand training enrollment. Example: If you have purchased credits in January, and in December realize you still have 4000 credits to consume, enroll someone in on-demand training. They will have 12 months of access to that training from the date of enrollment. Enroll in a later live (still currently delivered via Zoom) training class. As long as the student is enrolled prior to the expiration date, the credits can still be consumed. Kindly note that enrollments in later training classes are locked into the selected date, and rescheduling is not permitted with expired credits. Payment Options Credit Card  Archer Academy currently accepts a variety of Payment Options (VISA, MasterCard, American Express, etc.) A confirmation will be generated once your credit card has been processed. This can take up to two business days. Training Credits If you are registering for training with Training Credits ,  please Contact Us  providing your Purchase/Sales Order Number (if available), along with the class (date & location) you would like to attend. We will personally attend to your registration and deduct the applicable training credits from your organization's balance. If you are looking to purchase Training Credits, you will need to work with your account manager to obtain a quote for a Purchase Order. If you are not sure who your account manager is, please Contact Us  for assistance. On-Demand Subscriptions Access a variety of On-Demand training at a discounted price with an On-Demand Subscription. Subscription is valid for 1 year after activation (subscriptions expire 1 year from initial purchase date).  Click here for additional Subscription information.   Cancelation Policy Cancelation by Customer Changes to a course order will only be accepted in writing (email is fine). If for any reason you wish to reschedule a training course your request must be received at least ten (10) business days prior to the start date for the scheduled training course for which you registered. Full tuition will be charged for rescheduling requests received less than ten (10) business days prior to the start date for the scheduled training course. The same rules apply to any virtually delivered training courses as well. Please note that once activated, any On-Demand training courses may not be substituted for another course, as it will be viewed as delivered and consumed. Cancelation of a course by Archer Academy: Archer Academy reserves the right to reschedule or cancel a course due to low enrollment or if necessitated by other circumstances. We will notify you via email at least 10 business days prior to the course start date in the event a scheduled class is cancelled. Once notified, you may reschedule or receive a full credit.  Archer shall not be liable for non-refundable travel arrangements if a course is rescheduled/canceled. Refunds Self-Paced Classes: No refund / Late charge of 100.00% will be applied if dropped after purchase. (Applicable on all payment methods used to purchase Self-paced courses). Instructor   Led and Virtual Classes: Payment Made By Credit Card: If refund requested 15+ days prior to the course start date, you will receive a full refund & option to drop for self if registered using credit card. No refund 14 days prior to class start. Late charge of 100.00% will be applied. Payment made by Training Credit: If refund requested 15+ days prior to the course start date you will receive a full refund of the applicable training credits back to your organization's balance.  Please   contact us  and our team will be more than glad to support. No refund 14 days prior to class start. Late charge of 100.00% will be applied. Subscription: A full refund (self-service) within (1) day of your purchase. Subscription can’t be cancelled after (1) day. A Subscription transfer to another person may be allowed, depending on if the Subscription has been used or not. Kindly refer to the FAQ included here for more information.
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Training Credits are a great option for organizations who choose to include Archer training for their teams but who may not quite know just yet how best to choose which training for which person. By including x-number of training credits in their purchase, they'll be able to lock in the price for those credits and will have a full 12 months* of time to decide how to use them. *Important to note - all training purchases expire 12 months from the date of sale. Definitely loop someone from Archer Academy into your training discussions to help narrow down your scope and ensure you purchase the right amount to cover your needs (but not so many that they'll go to waste.) When you're ready to make use of the training credits (example - your new Archer Admin has just been hired and you'd like to set that person up for success by having them take Archer Admin I), reach out to us. We'll help that person with the necessary account creation, and will be able to either handle their registration(s) entirely, or we can issue a coupon code for the corresponding course cost directly to that person. Engaging us in this process helps to ensure that someone in the department down the hall from you doesn't sneak away and use up the credits that your group has specifically paid for. ;) Curious to know how to purchase credits, or want to get a start on budgeting? Each class requires x-number of credits. Those credit requirements are per-person, and can be seen in the right-most column on our list of all available training classes. Once you have an idea of the number of credits you'd like to purchase, contact your account rep and they'll help you out with the purchase side of things. Curious about the cost of credits?   Each credit = $1 USD. Except in specific regions of the world, where some fancy monetary calculations apply. Again, reach out to your account rep, and they'll walk you through it. What can credits be used for?   Absolutely anything in our catalog, except for the Archer On-Demand/Self-Paced training subscription. That subscription is the one thing that's purchasable only for a flat price. When we say Anything (subscription aside), that means you can use them for individual on-demand classes, individual seats in instructor-led classes, self-paced labs, and even certification exams. They really are kind of magical!  
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