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Your go-to for all general questions!

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Private Team Building Workshops

In addition to our On-Demand/Self-Paced courses and labs, as well as our open-enrollment, instructor-led training courses found on our main calendar, Archer Academy is also happy to offer dedicated private training for your group or organization. Our...

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Archer Student FAQs

Hey everyone! Megan Olvera here with some helpful tips and answers to the most commonly asked questions I've fielded. If you have a question not answered here, please send me a note and I'll get your answer to you and possibly add your question here ...

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Table of Contents - Archer Academy Student Resources

Let's save you some scrolling. Here are some quick links to the content contained in this space. Training Portal Login Training Portal Navigation Video Course Catalog, Course Descriptions, Schedules, and More Our Recommendations on the Timing of Trai...

Archer Suite Post-Training Resources Site

Thank you so much for attending Archer training. Below you'll find helpful links, product documentation, and social sites that we hope will encourage you to continue your learning journey! We Appreciate your Feedback! Popular Sites Documentation / In...

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Payment, Cancelation, and Refund Policies

Training Purchase Expiration Information Unless otherwise specified within your sales contract, all training purchases expire 12 months after the date of purchase. We encourage all learners to consume purchased training as soon as possible. Unused tr...

Archer Training Credits

Training Credits are a great option for organizations who choose to include Archer training for their teams but who may not quite know just yet how best to choose which training for which person. By including x-number of training credits in their pur...

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Pre-training checklist

The plethora of technologies available today often means that applications approved for use by one company aren't also approved for use by others needing to do coordinated business. Here at Archer, we regularly use specific applications to deliver ou...

Training Portal Login

Hello! In order to take Archer training, we require you to create an account in our system. It's free to do so, and will take just a few minutes of your time. If you already have an Archer Community account (this site), your account is very easy to a...

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When to Take Training - Our Recommendations

A common question we hear is, "When should we take Archer training?" And while our answer comes with a healthy dose of, "It depends...", here are some general recommendations that may help you navigate this ultra-important step in your organization's...

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Accessing Archer Course Labs

Many of our courses include hands-on labs. When you're taking a course with a live instructor, the accompanying lab environment is automatically provided to you, with no action needed from you to request it. However, when you're taking a self-paced c...

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In addition to our On-Demand/Self-Paced courses and labs, as well as our open-enrollment, instructor-led training courses found on our main calendar, Archer Academy is also happy to offer dedicated private training for your group or organization. Our private classes of up to 10 students allow you to work as a team through the standard course materials, focusing the group discussion on topics that relate directly to your own organization. We have found that courses held in this manner often turn into something of a team-retreat-style event, where valuable ideas fly and are captured for later implementation. Any of our instructor-led classes can be held in this way: Developing Archer Power Users & Business Analysts (often referred to as a Team Building Workshop when held privately) Archer Admin I Archer Admin II Archer Advanced Workflow - Beyond the Basics For more information, contact your account rep or send us a direct request:   https://www.archerirm.community/t5/how-to-contact-archer-academy/bg-p/contact-archer-academy
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Hey everyone! Megan Olvera here with some helpful tips and answers to the most commonly asked questions I've fielded. If you have a question not answered here, please send me a note and I'll get your answer to you and possibly add your question here as well.   Where can I find the current schedule of Archer classes? Here! How do I contact you to request my on-demand lab, to ask for advice about which class to take, or to find out if my company has any remaining training credits/units to use? This is better than a carrier pigeon! Can I download your training to put on my own company's intranet? Or - can my learners take your training without creating a learning account? No, I'm afraid not. There's a lot of side-eyeing that happens from our legal department when we start talking about that, and having everyone take the training from within our own platform helps us to collect the necessary feedback, lets us see how popular/useful certain courses are, and have access to a ton of other data that helps us to make the best decision possible. Just ask your learners to create an account with us. It's free and we'll even maintain a neat transcript for them and let them print out fancy certificates they can then hang on the wall as proof of their awesomeness. How do I pay for training? There are a couple of options. One - if you are buying in bulk for your organization, and/or if you need to go the Purchase Order/official route, reach out to your account rep. Don't have an account rep? Contact us and we'll send someone your way. Or, if you'd like to just make a purchase by credit card, that's an option as well. Head on in to our Learning Management System, find a course you'd like to take, add it to your cart, and then proceed through the payment process. Wait! Was this always possible, Megan? Why no, it sure wasn't! This is a new feature available to us, and we're super-excited to finally make credit card payments available again! I'm a manager of a team and I'd like to buy training for my team members. Is there a way to do that?  There sure is. First, we'll need to set you up in our system as a manager of your team, with your team members nestled in beneath you. Contact us to get that taken care of, and then, once that's done, you can browse for classes and select "Buy For Team" as part of the selection process. You can add 3 Archer Admin I's and 2 Archer Admin II's and a handful of New User Experiences all at once that way, and then pay for them either via credit card or via training credits, if your organization has already purchased those. You'll find more details on Training Credits here. I have questions about Archer Certifications. What can you tell me about those? Head over here for a whole section dedicated to the latest on Archer Certifications. All of your training is done virtually now. When will you resume holding in-person classes? Your guess is as good as mine, my friend. Every time we think we're about on top of this COVID-19 situation, a new variant pops up, with new restrictions on travel. We don't want to put you or our instructors in a position to be stuck in a place far from home, or find out following the trip that you ran into a whole cloud of the wee beasties and are now laid up in bed, not feeling well. Until we get the all-clear from The People At The Top who wave the all-clear flags, we'll be delivering virtually, only. I registered for a class that starts next week (or at some point in the future.) When will I get actual login information about the class, materials, and so on? We typically do all necessary class prep on the Thursday of the week before the class (hence our registration cutoff dates), and your instructor will then take the details we send to them and will send you an email with all of that information, either late in the day on that Thursday, or possibly even on Friday. Be sure to check your junk mail folder or other locations for the email, as all students in the class are included on the BCC line and some email servers will flag that as the dreaded spam. If you haven't heard anything by midday Friday, please contact us! Will you give me a completion certificate for the training I complete? And will any of the training count for CPE credit? Yes, and (probably) yes. Once your course reaches the Completed status in our learning management system, you'll be given the option to Print a Certificate of Completion. Each certificate includes your name, the name of the class, the date the class was marked as complete, a brief description of what the course covered, and the number of CPE credits it may be worth. Follow-up: What do we mean by "(probably) yes" and "it may be worth"? Well, there are many many certifications out there that require CPE credits, and our training can be argued to apply to many of them. It'll be up to you to save your certificate and to turn that in as documentation of your continued education. We honestly haven't run into a single reported case where our training was not accepted as being valid for CPEs. There have been a couple of occasions where the certification's governing body performed an audit and wanted more details about the class. In those cases, providing a copy of the full course description (available from links here) have satisfied the auditors. Now, should you be renewing your dental hygienist certification, I can't promise that our training will do you any good, which is why I said "(probably) yes" in my first answer. But for those in the general GRC/IRM industry, you should be good to go.
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This video will give you an overview of the platform, show you how to search for courses and register for new ones, and more!
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Let's save you some scrolling. Here are some quick links to the content contained in this space. Training Portal Login Training Portal Navigation Video  Course Catalog, Course Descriptions, Schedules, and More Our Recommendations on the Timing of Training Pre-Training Checklist All about Certification Exams, Practice Exams, and Preparation All about Training Credits (And how to use them) All about On-Demand Subscriptions How Archer Training Labs work Private Classes / Team Building Workshops Payment, Cancelation, and Refund Policies Post-training resources of interest Contacting Archer Academy Archer Academy FAQs
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Thank you so much for attending Archer training. Below you'll find helpful links, product documentation, and social sites that we hope will encourage you to continue your learning journey!   We Appreciate your Feedback! Popular Sites Documentation / Information A course survey following each class taken will be available for 14 days within your Archer Academy learning account.  We'd love to hear your thoughts and suggestions for improvement! --- Need to Download a Course Certificate? Log into our Archer Academy Portal and print it right from within your account. Archer Product Training  Archer Certification Program  Free Friday Tech Huddles (FFTHs)   Archer IRM LinkedIn Page Archer Platform Documentation  Archer Solution & Use Case Documentation  Archer Help - Full Help Content Archer Support  Archer Ideas  Archer Exchange  Need additional time added to a lab that's still active? Archer - Extra Week Virtual Lab Extension   Need help with registration, on-demand labs, or other RSA University operational questions? Click here to contact our team for help.  
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