Important Update: Some Community URL Redirects are Under Maintenance. Learn More. .

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YasmineDowidar
Archer Employee
Archer Employee

The Archer Community is currently facing an issue with embedded URLs within certain pages, particularly the older pages that were transitioned from our previous platform, RSA Link, to the Archer Community. The intended functionality is for these links to automatically redirect from the RSA Link URL to the corresponding Archer Community URL. However, unfortunately, the redirects are not currently working as intended.

As a result, when you click on one of these links, you may be directed to log in to the RSA Community instead of seamlessly accessing the page via the Archer Community.

We are actively addressing this matter. We are working closely with our Support Teams to resolve this issue as swiftly as possible. We understand that this may be an inconvenience, and we sincerely appreciate your patience and understanding as we work to implement a solution.

We will keep you updated on the progress, and please feel free to reach out to our support team via the Case Portal if you have any immediate concerns or questions. 

Looking for Content or a Specific Article?

Are you looking for a specific article on the Archer Community?  There are ways to find this information while we work with our provider on a workaround for this redirect issue.
 
The best way to find these items is to look at the URL for the article that you are trying to click on and receiving the error. You'll notice that after the community.rsa.com/t5/ section of the URL, the next section of the URL lists a category name - Archer Discussions.  The set of text after this category is the name of the article.  With the category and the article title, we should be able to find this content.  
 
Let's use the following URL as an example:
https://community.rsa.com/t5/archer-discussions/calculate-a-business-hours-sla-time/m-p/432683
  1. The red text in the URL above shows me that when this content lived in the RSA Link community, the content was found under Archer Discussions.  Navigate to this area of the Community - in our examples case, the Discussions category.
  2. In the search bar at the top of the navigation, click on the drop-down arrow and choose "This board"
  3. The blue text in the URL tells me the article name.  Type in some of the key words that follow the category name "Discussions" that include the key words about the forum topic: "calculate a business hours sla time".  SusanReadMiller_0-1706055616048.png
  4. Press the search icon.
  5. It should return this Archer Community link toward the top of the search results.  https://www.archerirm.community/t5/discussions/calculate-a-business-hours-sla-time/m-p/432683

SusanReadMiller_1-1706055679913.png

Again, we thank you for your patience as we work through these challenges. We will update this page as we learn more.  In the meantime, please follow this article for the latest information on this issue.

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