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Archer Employee
Archer Employee

Dear Archer Customers and Partners,

We will be running updates against our back-end systems which could impact user ability to create Technical Support cases.  We value your business and understand the ability to submit support cases is important.  Please see below information and workaround steps should you encounter a problem.

The updates are scheduled to begin on Friday, May 5, 2023 at 9p EDT and will be completed by Sunday, May 7, 2023 at 4:00p  EDT.

During this time, you may experience an issue in the New Case page where your Customer Account name is no longer visible in the drop-down menu.  If so, please contact Technical Support via one of our toll free numbers to submit your Support case.  (Refer to the Customer Guide to Archer Technical Support.)   Please reach out to the Community Support team to report encountering the issue via . 

We want to reassure you that these updates are necessary to improve our systems and provide you with a better experience on our site. Our team has worked diligently to ensure the updates are implemented as smoothly as possible and apologize for any inconvenience this may cause. 

We appreciate your patience and understanding during this time.

Thank you!