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on
2022-02-23
03:05 PM
- edited on
2024-01-03
09:29 AM
by
ArcherRMO
Archer Products and Services
Sub-Processors
Last Updated: January 2024
Archer may contract with other companies to provide certain services on its behalf. Sub-processors that may process Customer Content (as defined in the Terms of Service) are itemized below. Archer affiliates may also process Customer Content. As agreed in the Data Processing Addendum, Archer has adequate data transfer mechanisms in place with each sub-processor. The lists below do not apply to pre-release versions.
Summary of Sub-processors for Archer Products and Services
| Offering | Sub-Processor | Location | Nature of Processing |
| Archer Suite Hosted | |||
| Amazon Web Services | US-WEST-2 (Oregon) US-EAST-1 (Northern VA) |
US primary and secondary (DR) regions | |
| Amazon Web Services | EU-WEST-1 (Ireland) EU CENTRAL-1 (Frankfurt) |
EMEA primary and secondary (DR) regions | |
| Archer Suite SaaS | |||
| Amazon Web Services | US-WEST-2 (Oregon) US-EAST-1 (Northern VA) |
US primary and secondary (DR) regions | |
| Amazon Web Services | EU-WEST-1 (Ireland) EU CENTRAL-1 (Frankfurt) |
EMEA primary and secondary (DR) regions | |
| Amazon Web Services | AP-SOUTHEAST-2 (Sydney) | APJ primary and secondary (DR) region | |
| Amazon Web Services | CA-CENTRAL-1 (Canada Central) | CAN primary and secondary (DR) region | |
| Amazon Web Services | ME-CENTRAL-1 (UAE) | UAE primary and secondary (DR) region | |
| Amazon Web Services | AP-SOUTH-1 (Mumbai) | India primary and secondary (DR) region | |
| Archer Engage | |||
| Amazon Web Services | US-WEST-2 (Oregon) US-EAST-1 (Northern VA) |
US primary and secondary (DR) regions | |
| Amazon Web Services | EU-WEST-1 (Ireland) EU CENTRAL-1 (Frankfurt) |
EMEA primary and secondary (DR) regions | |
| Amazon Web Services | AP-SOUTHEAST-2 (Sydney) | APJ primary and secondary (DR) region | |
| Amazon Web Services | CA-CENTRAL-1 (Canada Central) | CAN primary and secondary (DR) region | |
| Okta, Inc. | USA | SSO functionality and User registration | |
| Archer Insight | |||
| Amazon Web Services | US-WEST-2 (Oregon) US-EAST-1 (Northern VA) |
US primary and secondary (DR) regions | |
| Amazon Web Services | EU-WEST-1 (Ireland) EU CENTRAL-1 (Frankfurt) |
EMEA primary and secondary (DR) regions | |
| Archer Document Governance | |||
| Amazon Web Services | US-EAST-1 (Northern VA) | US primary and secondary (DR) region | |
| Okta, Inc. | USA | SSO functionality and User registration | |
| Educational Services | Skytap, Saba, Credly | United States* | Provisioning training including virtual training labs; training content and surveys; certifications or completion. |
| Customer Support/ Maintenance Services |
Archer Technologies Australia Pty. Ltd. | Australia | Provision of Customer Support |
| Archer Canadian resources (GoGlobal GEO Canada Ltd.) | Canada | Provision of Customer Support | |
| Archer Technologies Egypt LLC | Egypt | Provision of Customer Support | |
| ArcherIRM Technologies India Private Limited | India | Provision of Customer Support | |
| Archer Philippines resources (GoGlobal Philippines, Inc.) | Philippines | Provision of Customer Support | |
| Archer Singapore resources (GoGlobal GEO Pte. Ltd.) | Singapore | Provision of Customer Support | |
| Archer Technologies UK Limited | United Kingdom | Provision of Customer Support | |
| Archer Technologies LLC | USA | Provision of Customer Support | |
| Atlassian (Jira) | USA | Provision of Customer Support – Management of customer support cases |
|
| SFDC | USA | Provision of Customer Support – Intake of Customer Support queries | |
| Gearset Ltd | USA | Provision of Customer Support – Backup of SFDC data | |
| Intercom | USA | Provision of Customer Support – Chat messaging functionality | |
* The country listed is the sub-processor’s primary location. Archer purchases the sub-processor’s standard offering and thus the sub-processor controls the country in which data is stored.
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