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Archer Products and Services
Sub-Processors

Last Updated: January 2024

Archer may contract with other companies to provide certain services on its behalf. Sub-processors that may process Customer Content (as defined in the Terms of Service) are itemized below. Archer affiliates may also process Customer Content. As agreed in the Data Processing Addendum, Archer has adequate data transfer mechanisms in place with each sub-processor. The lists below do not apply to pre-release versions.

Summary of Sub-processors for Archer Products and Services

Offering Sub-Processor Location Nature of Processing
Archer Suite Hosted
US Service Offering:
Amazon Web Services US-WEST-2 (Oregon)
US-EAST-1 (Northern VA)
US primary and secondary (DR) regions
EMEA Service Offering:
Amazon Web Services EU-WEST-1 (Ireland)
EU CENTRAL-1 (Frankfurt)
EMEA primary and secondary (DR) regions
Archer Suite SaaS
US Service Offering:
Amazon Web Services US-WEST-2 (Oregon)
US-EAST-1 (Northern VA)
US primary and secondary (DR) regions
EMEA Service Offering:
Amazon Web Services EU-WEST-1 (Ireland)
EU CENTRAL-1 (Frankfurt)
EMEA primary and secondary (DR) regions
APJ Service Offering:
Amazon Web Services AP-SOUTHEAST-2 (Sydney) APJ primary and secondary (DR) region
CAN Service Offering:
Amazon Web Services CA-CENTRAL-1 (Canada Central) CAN primary and secondary (DR) region
UAE Service Offering:
Amazon Web Services ME-CENTRAL-1 (UAE) UAE primary and secondary (DR) region
India Service Offering:
Amazon Web Services AP-SOUTH-1 (Mumbai) India primary and secondary (DR) region
Archer Engage
US Service Offering:
Amazon Web Services US-WEST-2 (Oregon)
US-EAST-1 (Northern VA)
US primary and secondary (DR) regions
EMEA Service Offering:
Amazon Web Services EU-WEST-1 (Ireland)
EU CENTRAL-1 (Frankfurt)
EMEA primary and secondary (DR) regions
APJ Service Offering:
Amazon Web Services AP-SOUTHEAST-2 (Sydney) APJ primary and secondary (DR) region
CAN Service Offering:
Amazon Web Services CA-CENTRAL-1 (Canada Central) CAN primary and secondary (DR) region
All Archer Engage Service Offerings:
Okta, Inc. USA SSO functionality and User registration
Archer Insight
US Service Offering:
Amazon Web Services US-WEST-2 (Oregon)
US-EAST-1 (Northern VA)
US primary and secondary (DR) regions
EMEA Service Offering:
Amazon Web Services EU-WEST-1 (Ireland)
EU CENTRAL-1 (Frankfurt)
EMEA primary and secondary (DR) regions
Archer Document Governance
US Service Offering:
Amazon Web Services US-EAST-1 (Northern VA) US primary and secondary (DR) region
All Archer Document Governance Service Offerings:
Okta, Inc. USA SSO functionality and User registration
 
Educational Services Skytap, Saba, Credly United States* Provisioning training including virtual training labs; training content and surveys; certifications or completion.
Customer Support/
Maintenance Services
Archer Technologies Australia Pty. Ltd. Australia Provision of Customer Support
Archer Canadian resources (GoGlobal GEO Canada Ltd.) Canada Provision of Customer Support
Archer Technologies Egypt LLC Egypt Provision of Customer Support
ArcherIRM Technologies India Private Limited India Provision of Customer Support
Archer Philippines resources (GoGlobal Philippines, Inc.) Philippines Provision of Customer Support
Archer Singapore resources (GoGlobal GEO Pte. Ltd.) Singapore Provision of Customer Support
Archer Technologies UK Limited United Kingdom Provision of Customer Support
Archer Technologies LLC USA Provision of Customer Support
Atlassian (Jira) USA Provision of Customer Support –
Management of customer support cases
SFDC USA Provision of Customer Support – Intake of Customer Support queries
Gearset Ltd USA Provision of Customer Support – Backup of SFDC data
Intercom USA Provision of Customer Support – Chat messaging functionality

* The country listed is the sub-processor’s primary location. Archer purchases the sub-processor’s standard offering and thus the sub-processor controls the country in which data is stored.

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Version history
Last update:
‎2024-01-03 09:29 AM
Updated by: