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AlysonIntihar
Archer Employee
Archer Employee

FINAL NOTIFICATION FOR END OF PRIMARY SUPPORT (EOPS): Please be advised that this Platform version is no longer supported. Once a product reaches EOPS, RSA Archer Technical Support is no longer available under base support/maintenance agreements.

 

Extended Support is being offered only for Platform versions 5.5 through 5.5 SP4 through December 31, 2018, to those customers with a current maintenance contract as a prerequisite to an Extended Support purchase. Extended Support does not include Hot Fixes, best effort support only. For questions, please refer to the Product Version Life Cycle.

 

Contact your local Existing Accounts Manager with assistance in upgrading to a supported 6.x version. Thank you.

 

 

 

 

 

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Overview

The Issues Management solution provides users with the ability to identify and assign responsibility for the gaps, issues and deficiencies identified by their risk and compliance program.  Users document these items in the Findings application, which is preconfigured with the relationships to various components of the eGRC platform, including Risks, questionnaires, policies and authoritative sources.  This solution also contains two applications that enable users to manage their response to identified findings.  Remediation Plans allows users to document and assign responsibility for corrective actions that address Findings.  Exception Requests allow users to grant temporary acceptance of an identified risk.

 

The RSA Archer Issue Management solution is included in the following RSA Archer solutions, however it is packaged separately:

 

  • Audit Management
  • Business Continuity Management
  • Compliance Management
  • Incident Management
  • Policy Management
  • Risk Management
  • Security Operations Management
  • Threat Management
  • Vendor Management
  • Vulnerability Risk Management

 

Company

RSA Archer is part of RSA, The Security Division of EMC and the premier provider of intelligence-driven security solutions. RSA helps the world’s leading organizations solve their most complex and sensitive security challenges: managing organizational risk, safeguarding mobile access and collaboration, preventing online fraud, and defending against advanced threats. RSA delivers agile controls for identity assurance, fraud detection, and data protection, robust Security Analytics and industry-leading GRC capabilities, and expert consulting and advisory services.

 

Licensing

This solution is available to customers with a current license to any of the solutions listed above.  If you have questions or require additional information about licensing, please contact RSA Archer at  archersupport@rsa.com or call 1-888-539-EGRC.

 

Data dictionaries contain all the configuration information for the solution and are used during package mapping and installation, and also for any necessary post-install manual updates.  The data dictionaries can be obtained by contacting your RSA Archer Account Representative or calling 1-888-539-EGRC.

 

RSA Archer Issue Management 4.x is supported on RSA Archer Platform 5.3 through 5.5 service packs.

RSA Archer Issue Management 3 is supported on RSA Archer Platform 5.2 through 5.5 service packs.