Archer Ideas provide a mechanism for requesting enhancements, in one definitive area, and encourage registered Archer Community users to tap into the power of crowdsourcing.
Idea enhancement categories include: Archer Exchange, Community, Documentation, Engage, Experience, Other Ideas (for those that don't fit into a pre-defined category), Platform, Process, Services, and Use Cases.
Once your idea is created, other community users will be able to vote on the enhancement and/or add comments to build upon the original idea in an effort to make the idea more appealing to a larger group of organizations.
Most importantly, idea creation fosters a culture of innovation, providing registered Archer Community users with a voice in future enhancement consideration across Archer.
Registered Archer Community users can view and submit ideas by navigating to Archer Ideas and selecting the Suggest an idea button in the upper right hand corner of the page.
Creating an enhancement idea is easy; getting the most attention and support for the idea takes a bit more time on your part, but is simple and worth the effort if you follow these steps when creating your idea:
Navigate to Archer Ideas by selecting the Archer Ideas tile on the main landing page of the Archer Community.
All ideas are listed in the center column of the page. You can filter the ideas in a variety of ways:
Expanding on an enhancement idea is easy on the Archer Community. Simply click on the Comment button and add your additional enhancement recommendations to the previously posted idea. Again, be sure you have also added a kudo for the idea!
Registered Archer Community users can kudo any enhancement idea. Kudos are worth 1 point and everyone can provide one kudo per idea. Remember, however, that even though the number of kudos is important, so is the number of unique organizations who also kudo the idea.
When an enhancement idea is created, the idea immediately moves into the Requested stage.
Ideas must reach a certain threshold before moving into a new stage. Thresholds are set by Archer internal teams and are based on the total number of kudos the idea receives.
During progression into the different stages, an enhancement idea will be tracked within an internal ticketing system and will be reviewed by Archer Product Management for possible inclusion in the product enhancement roadmap.
|Requested||This stage is for an idea that has been created within the past year but has not reached a threshold for consideration.||Yes|
|Under Review||This stage is for an idea that has reached the threshold for consideration and is awaiting triage by the Product Team.||Yes|
|Approved||This stage is for an idea that has been triaged by the Product Team, aligns with product direction, and has been moved to the Product Backlog or added to a future release.||Yes|
|Already Offered||This stage is for an idea that is already available.||No|
|Does Not Align||This stage is for an idea that has reached the threshold for consideration, has been reviewed, and does not align with the product direction.||No|
|Information Requested||This stage is for an idea that has been created but requires more details in order to be considered as a viable product enhancement.||Yes|
|Duplicate||This stage is for an idea that is a duplicate of an existing idea that has been previously submitted.||No|
|Implemented||This stage is for an idea that has already been implemented into a release and has been made available for customers.||No|
|Partially Implemented||This stage is for an idea where a portion of the functionality has already been implemented into a release and has been made available for customers.||No|
|Expired||This stage is for an idea that has been created within the past year but never reached a threshold for consideration and therefore has been archived. To re-submit an idea with this stage, a new idea should be created.||No|
Archer Ideas provides Archer with one definitive avenue to capture your enhancement idea, ensuring that all ideas receive timely and equal review. Going forward, Archer Ideas should be the method for customers who wish to submit an enhancement idea.
For the Archer Suite there are also some secondary avenues, such as:
Crowdsourcing drives innovation, problem solving and efficiency.
If an enhancement idea will provide significant value to a large group of customers, Archer may add the enhancement to its product roadmap. Enhancement idea creation also provides Archer with the ability to harness the creativity of the Archer product users.
On the Archer Community we are streamlining the old product enhancement request process to deliver a better experience for our customers.
We wanted to improve the way we handled the enhancement requests from our method on the previous Community Idea Exchange. To accomplish this, we closed down the old Exchange and took a new, fresh look at how we could simplify the system. We wanted to be more transparent and allow more visibility into the stages for enhancement requests.
The Archer Community offered us more options than we had previously so we could make the user experience better. The feature is now a seamless and consistent enhancement process that will make submitting enhancement requests more efficient and the tracking of these enhancements more visible to our customers.
With Archer Ideas, we believe we will deliver a more transparent method for getting your ideas viewed by more users, and reviewed in a more timely fashion by the internal teams.
The good news is that the majority of the ideas posted prior to November 2015 were reviewed and then implemented, or deemed not to align with the current product roadmap and were closed accordingly.
If you had an enhancement request that you feel still warrants a fresh look, we encourage you to resubmit it on Archer Ideas.