cancel
Showing results for 
Search instead for 
Did you mean: 
RSALinkTeam1
Archer Employee
Archer Employee


What are Archer Ideas?

Archer Ideas provide a mechanism for requesting enhancements, in one definitive area, and encourage registered Archer Community users to tap into the power of crowdsourcing.

Idea enhancement categories include: Archer Exchange, Community, Documentation, Engage, Experience, Other Ideas (for those that don't fit into a pre-defined category), Platform, Process, Services, and Use Cases. 

Once your idea is created, other community users will be able to vote on the enhancement and/or add comments to build upon the original idea in an effort to make the idea more appealing to a larger group of organizations.

Most importantly, idea creation fosters a culture of innovation, providing registered Archer Community users with a voice in future enhancement consideration across Archer.

 

How do I access the Ideas feature for my product?

Registered Archer Community users can view and submit ideas by navigating to Archer Ideas a‌nd selecting the Suggest an idea button in the upper right hand corner of the page. 

 

How do I create an idea that gets attention?

Creating an enhancement idea is easy; getting the most attention and support for the idea takes a bit more time on your part, but is simple and worth the effort if you follow these steps when creating your idea:

  1. Click on the Suggest an idea button at the top right hand side of the Archer Ideas page. 
     
     
  2. Provide a title for your enhancement idea.

  3. Add as much content as necessary and make sure your enhancement includes:
    • User Persona (who will benefit from the request, e.g. compliance officer, systems administrator)
    • Detailed description of the enhancement request (include screenshots and anything else that will help illustrate the feature)
    • Briefly describe the issue and the expected benefit from this enhancement (in short, what problem is it solving?)
    • Impact - Describe the frequency or amount of effort and/or time savings this enhancement will provide

  4. Select an Idea Label for the enhancement from the list provided on the right hand side of the page.

  5. Add Idea Tags for your idea to help users search for ideas like yours. (These tags are free form but should be added in such a way that will help other Archer users find your idea.)

  6. Once you are satisfied with your post, click the Post button.

  7. Work with other Archer users from other organizations to add more kudos to your idea.  Everyone can kudo once on each idea submitted, including your own.  

 

How can I view any or or all enhancement ideas that have already been posted?


Navigate to Archer Ideas by selecting the Archer Ideas tile on the  main landing page of the Archer Community.  

Archer Ideas Community Tile.png

All ideas are listed in the center column of the page. You can filter the ideas in a variety of ways:

  • Top Drop Down Menu

    • Filter by Hot Ideas (ideas with the most recent activity), Top Ideas (ideas with the most kudos), or New Ideas (ideas that have been added recently). 

Archer Ideas Top Ideas.png

  • Idea Statuses

    • Filter ideas by Idea Status (where the idea is in the lifecycle stage) by using the links in the right column of the page.  

Idea Statuses.png

  • Idea Labels

    • Filter ideas by Idea Label. Each idea is labeled with the category that it's associated with, such as Archer Exchange, Engage, Platform and more. 

Ideas Labels.png

  • Idea Tags

    • Filter ideas by Idea Tags. These tags are created by the individual who created the idea and provide additional context regarding the contents of the idea. 

      Idea Tags.png

 

What if I want to expand on an idea that has already been created?

Expanding on an enhancement idea is easy on the Archer Community.  Simply click on the Comment button and add your additional enhancement recommendations to the previously posted idea.  Again, be sure you have also added a kudo for the idea!


How do kudos work?

Registered Archer Community users can kudo any enhancement idea.  Kudos are worth 1 point and everyone can provide one kudo per idea.  Remember, however, that even though the number of kudos is important, so is the number of unique organizations who also kudo the idea.


What do the different stages mean?

When an enhancement idea is created, the idea immediately moves into the Requested stage.

Ideas must reach a certain threshold before moving into a new stage.  Thresholds are set by Archer internal teams and are based on the total number of kudos the idea receives.


During progression into the different stages, an enhancement idea will be tracked within an internal ticketing system and will be reviewed by Archer Product Management for possible inclusion in the product enhancement roadmap.

Archer Ideas Lifecyle Stages & Descriptions

Stage Description Kudos Allowed?
Requested This stage is for an idea that has been created within the past year but has not reached a threshold for consideration. Yes
Under Review This stage is for an idea that has reached the threshold for consideration and is awaiting triage by the Product Team. Yes
Approved This stage is for an idea that has been triaged by the Product Team, aligns with product direction, and has been moved to the Product Backlog or added to a future release. Yes
Already Offered This stage is for an idea that is already available. No
Does Not Align This stage is for an idea that has reached the threshold for consideration, has been reviewed, and does not align with the product direction. No
Information Requested This stage is for an idea that has been created but requires more details in order to be considered as a viable product enhancement. Yes
Duplicate This stage is for an idea that is a duplicate of an existing idea that has been previously submitted. No
Implemented This stage is for an idea that has already been implemented into a release and has been made available for customers. No
Partially Implemented This stage is for an idea where a portion of the functionality has already been implemented into a release and has been made available for customers. No
Expired This stage is for an idea that has been created within the past year but never reached a threshold for consideration and therefore has been archived.  To re-submit an idea with this stage, a new idea should be created. No

 

Is the Archer Ideas my only vehicle for sharing product enhancement requests?

Archer Ideas provides Archer with one definitive avenue to capture your enhancement idea, ensuring that all ideas receive timely and equal review.  Going forward, Archer Ideas should be the method for customers who wish to submit an enhancement idea.

For the Archer Suite there are also some secondary avenues, such as:

  • Working Groups:  These are excellent opportunities to engage directly with the Product Managers who are responsible for the different Archer Suite product areas.  For more information about joining one or more of the Working Groups, see the Working Groups schedule page.

  • User Groups:  Customer-led user groups have been helpful in guiding roadmap decisions in the past. Archer encourages user group leaders to consolidate user feedback and post them as Ideas on the Archer Community.  For more information about joining one or more of the Working Groups, see the User Groups schedule page.


What's in it for Archer?

Crowdsourcing drives innovation, problem solving and efficiency.

If an enhancement idea will provide significant value to a large group of customers, Archer may add the enhancement to its product roadmap.  Enhancement idea creation also provides Archer with the ability to harness the creativity of the Archer product users.


For Archer customers, how is Archer Ideas different from the old Idea Exchange?

On the Archer Community we are streamlining the old product enhancement request process to deliver a better experience for our customers.

We wanted to improve the way we handled the enhancement requests from our method on the previous Community Idea Exchange. To accomplish this, we closed down the old Exchange and took a new, fresh look at how we could simplify the system. We wanted to be more transparent and allow more visibility into the stages for enhancement requests.

The Archer Community offered us more options than we had previously so we could make the user experience better. The feature is now a seamless and consistent enhancement process that will make submitting enhancement requests more efficient and the tracking of these enhancements more visible to our customers.

With Archer Ideas, we believe we will deliver a more transparent method for getting your ideas viewed by more users, and reviewed in a more timely fashion by the internal teams.


What about the ideas that were posted on the former Idea Exchange by me or my organization?

The good news is that the majority of the ideas posted prior to November 2015 were reviewed and then implemented, or deemed not to align with the current product roadmap and were closed accordingly.

If you had an enhancement request that you feel still warrants a fresh look, we encourage you to resubmit it on Archer Ideas.