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Hemanth
Archer Employee
Archer Employee

The release of unified Archer Engage and Archer Engage for Vendors was announced at the beginning of October. This release includes new features and significant improvements to the user experience. It also allows users to access both products via a single Web URL. 

Before unification, Archer Engage was available in the US, EMEA, and APJ regions. Engage for Vendors was available in the US region only.

Post-unification, leveraging the unified product and deployment strategies, we are happy to announce that Archer Engage for Vendors will now be available in APJ and EMEA regions.

To ensure a smooth transition of our existing Engage for Vendors customers to the new region, we plan to migrate the existing APJ/EMEA customer assessments from the US region to the corresponding APJ or EMEA region.

This migration activity will commence at the end of November for APJ/EMEA SaaS and Hosted customers. This will be followed by the migration of on-premises customer data.

Customers are recommended to take the following actions before migration based on their Archer deployment and their current Engage for Vendors status.

 

For SaaS/Hosted Customers in APJ/EMEA Region

We plan to migrate APJ/EMEA SaaS and Hosted customer data at the end of November.

Before Migration

Before the migration activity begins, we recommend our customers notify their vendors about the upcoming migration of assessments to the new region.

Day of Migration

On the day of migration, there will be a downtime for Engage for Vendors. The details of this downtime will be published, in advance, through a service notification in the Archer community. We will first migrate the Engage for Vendors assessments published from the Archer non-production environment. This will be followed, in a few days, by the migration of assessments from the Archer production environment.

After Migration

Once the migration activity is complete, all existing assessments will be available in the new region. Any new assessments published after that will be created in the portal for the new region.

The vendors will receive an email with the list of assessments that have been moved to the new region. They can access the portal for the new region using their existing Engage for Vendors credentials.

 

For Existing On-Premises Customers

Customer data migration is also planned for existing on-premises APJ/EMEA customers. This will be a collaborative activity between the Engage team and the customer.

Before Migration

We have published this blog which contains prerequisites the customer must enable before this migration.

Once the steps provided in the blog are done, please reach out to the Engage team through customer service or your account manager. As a next step, we will provide you with a utility tool that will get the tenant ID details required for migration from the Portal Data Store file.

We recommend our customers notify their vendors about the upcoming migration of assessments to the new region.

Day of Migration

We require collaboration with customer members having access to the Engage agent (Vendor Portal Service) along with the Portal Data Store file. Engage for Vendors will not be available during this migration. We will first migrate the Engage for Vendors assessments published by the customer. This will be followed by the redirection of Engage Agent to the new region.

After Migration

Once the migration activity is complete, all existing assessments will be available in the new region. Any new assessments published after that will be created in the portal for the new region.

The vendors will receive an email with the list of assessments that have been moved to the new region. They can access the portal for the new region using their existing Engage for Vendors credentials.

 

For New On-Premises Customers

These instructions are for Archer on-premises Customers in APJ/EMEA region, who haven’t configured the Engage for Vendors yet.

Prerequisites for Engage for Vendors setup

We have published this blog which contains prerequisites the customer needs to complete to connect to APJ/EMEA Engage for Vendors.

Engage for Vendors setup process

Once the prerequisites are complete, please follow the step-by-step instructions for configuring Archer Engage for Vendors available in the Engage Online Help