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Archer Qualified and Supported Environments apply to releases of the Archer Suite. Due to the fast-growing nature of technology, it is important to understand the limitations that older versions of software can have on the Archer Platform. Impacts range from loss of feature functionality to performance degradation to the inability for Archer to utilize the latest technology due to compatibility issues. This is a list of the technologies in various stages of support with the Archer platform. A technology that is not listed can be assumed as Unsupported.

Archer version:

 

Qualified and Supported Environments Archer 6.11

 
The following table indicates the level of support of various Archer server systems, databases, browsers, and other third-party platform versions.
EnvironmentPlatformVersionSupport Category

Servers

Windows

2022

2019

2016

 

Qualified

Qualified

Extended Support

 

Database

Microsoft SQL Server

Note: Both Standard and Enterprise editions are qualified, unless otherwise noted.

2019

2017 on Linux (Ubuntu)

2017

Qualified

Qualified

Qualified

 

Web Server

Microsoft IIS

10

 

Qualified

 

Browsers

Microsoft IE

Note: Only 100% magnification is supported.

11

Extended support

Browsers

Microsoft Edge

97

96

92

89

86

84

80 (Chromium Edition)

44

42

Qualified

Qualified

Qualified

Unsupported

Unsupported

Unsupported

Unsupported

Unsupported

Unsupported

 

Mozilla Firefox

97/91.6

93/78.13 ESR

91/78.13 ESR

87/78.9 ESR

81 / 78.3 ESR

78 / 78.02 ESR

74 / 68.6 ESR

69

60.9 ESR

Qualified

Qualified

Unsupported

Unsupported

Unsupported

Unsupported

Unsupported

Unsupported

Unsupported

 

Chrome

98

96

92

89

86

84

80

Qualified

Qualified

Qualified

Unsupported

Unsupported

Unsupported

Unsupported

 

Safari

15

13

12

Qualified

Qualified

Unsupported

Cloud

Amazon Web Services

Windows VM

Qualified

 

Microsoft Azure

Windows VM

Qualified

Miscellaneous

iOS

15

14

13

 

12

11

Qualified

Qualified

Extended Support

Unsupported

Unsupported

 

Offline Access

Windows 10

Qualified

 

.NET Framework

4.8

4.7.2

Qualified

Qualified

 

Microsoft Office

2021

2019

2016

Office 365

Qualified

Qualified

Unsupported

Qualified

 

ScaleOut StateServer

5.10.1.355

Qualified

 

Redis

6.0

Qualified

 

Virtualization2

VMWare

Qualified

 

Elasticsearch3

6.8.3 (Archer 6.9 SP1)

7.9.2 (Archer 6.9 SP1 P1 and later)

Unsupported

Unsupported

2 Virtualization is supported on all versions of Windows that are indicated as Qualified or Extended Support on both physical and virtual hardware. There are no explicit compatibility dependencies on specific VMWare products or versions for the Archer Platform provided that the underlying Windows Operating System version is supported.

 

Qualified and Supported Environments Archer 6.10

The following table indicates the level of support of various Archer server systems, databases, browsers, and other third-party platform versions.

EnvironmentPlatformVersionSupport Category

Servers

Windows

2019

2016

 

Qualified

Qualified

 

Database

Microsoft SQL Server 1

Note: Both Standard and Enterprise editions are qualified, unless otherwise noted.

2019

2017 on Linux (Ubuntu)

2017

2016 (Service Pack 1 or higher)

Qualified

Qualified

Qualified

Unsupported

Web Server

Microsoft IIS

10

 

Qualified

 

Browsers

Microsoft IE

Note: Only 100% magnification is supported.

11

Extended support

Browsers

Microsoft Edge

96

92

89

86

84

80 (Chromium Edition)

44

42

Qualified

Qualified

Unsupported

Unsupported

Unsupported

Unsupported

Unsupported

Unsupported

 

Mozilla Firefox

93/78.13 ESR

91/78.13 ESR

87/78.9 ESR

81 / 78.3 ESR

78 / 78.02 ESR

74 / 68.6 ESR

69

60.9 ESR

Qualified

Unsupported

Unsupported

Unsupported

Unsupported

Unsupported

Unsupported

Unsupported

 

Chrome

96

92

89

86

84

80

Qualified

Qualified

Unsupported

Unsupported

Unsupported

Unsupported

 

Safari

13

12

Qualified

Unsupported

Cloud

Amazon Web Services

Windows VM

Qualified

 

Microsoft Azure

Windows VM

Qualified

Miscellaneous

iOS

15

14

13

 

12

11

Qualified

Qualified

Extended Support

Unsupported

Unsupported

 

Offline Access

Windows 10

Qualified

 

.NET Framework

4.8

4.7.2

Qualified

Qualified

 

Microsoft Office

2019

2016

Office 365

Qualified

Unsupported

Qualified

 

ScaleOut StateServer

5.10.1.355

Qualified

 

Redis

6.0

Qualified

 

Virtualization2

VMWare

Qualified

 

Elasticsearch3

6.8.3 (Archer 6.9 SP1)

7.9.2 (Archer 6.9 SP1 P1 and later)

Qualified

Extended support

1 Certification of Microsoft SQL Server assumes installation on a Windows VM unless otherwise specified. Managed database services such as Amazon RDS are not supported at this time.

2 Virtualization is supported on all versions of Windows that are indicated as Qualified or Extended Support on both physical and virtual hardware. There are no explicit compatibility dependencies on specific VMWare products or versions for the Archer Platform provided that the underlying Windows Operating System version is supported.

3 Elasticsearch is only qualified using the Windows version of Elasticsearch and the Search Guard security plug-in (optional).

 

Qualified and Supported Environments Archer 6.9 SP3

The following table indicates the level of support of various Archer server systems, databases, browsers, and other third-party platform versions.

EnvironmentPlatformVersionSupport Category

Servers

Windows

2019

2016

 

Qualified

Qualified

 

Database

Microsoft SQL Server. 1

Note: Both Standard and Enterprise editions are qualified, unless otherwise noted.

2019

2017 on Linux (Ubuntu)

2017

2016 (Service Pack 1 or higher)

Qualified

Qualified

Qualified

Unsupported

Web Server

Microsoft IIS

10

 

Qualified

 

Browsers

Microsoft IE

Note: Only 100% magnification is supported.

11

Extended support

Browsers

Microsoft Edge

92

89

86

84

80 (Chromium Edition)

44

42

Qualified

Unsupported

Unsupported

Unsupported

Unsupported

Unsupported

Unsupported

 

Mozilla Firefox

91/78.13 ESR

87/78.9 ESR

81 / 78.3 ESR

78 / 78.02 ESR

74 / 68.6 ESR

69

60.9 ESR

Qualified

Unsupported

Unsupported

Unsupported

Unsupported

Unsupported

Unsupported

 

Chrome

92

89

86

84

80

Qualified

Unsupported

Unsupported

Unsupported

Unsupported

 

Safari

13

12

Qualified

Unsupported

Cloud

Amazon Web Services

Windows VM

Qualified

 

Microsoft Azure

Windows VM

Qualified

Miscellaneous

iOS

14

13

 

12

11

Qualified

Extended Support

Unsupported

Unsupported

 

Offline Access

Windows 10

Qualified

 

.NET Framework

4.8

4.7.2

Qualified

Qualified

 

Microsoft Office

2019

2016

Office 365

Qualified

Unsupported

Qualified

 

ScaleOut StateServer

5.10.1.355

Qualified

 

Redis

6.0

Qualified

 

Virtualization2

VMWare

Qualified

 

Elasticsearch3

6.8.3 (Archer 6.9 SP1)

7.9.2 (Archer 6.9 SP1 P1 and later)

Qualified

Extended support

1 Certification of Microsoft SQL Server assumes installation on a Windows VM unless otherwise specified. Managed database services such as Amazon RDS are not supported at this time.

2 Virtualization is supported on all versions of Windows that are indicated as Qualified or Extended Support on both physical and virtual hardware. There are no explicit compatibility dependencies on specific VMWare products or versions for the Archer Platform provided that the underlying Windows Operating System version is supported.

3 Elasticsearch is only qualified using the Windows version of Elasticsearch and the Search Guard security plug-in (optional).

 

Qualified and Supported Environments Archer 6.9 SP2

The following table indicates the level of support of various Archer server systems, databases, browsers, and other third-party platform versions.
EnvironmentPlatformVersionSupport Category

Servers

Windows

2019

2016

 

Qualified

Qualified

 

Database

Microsoft SQL Server

Note: Both Standard and Enterprise editions are qualified, unless otherwise noted.

2019

2017 on Linux (Ubuntu)

2017

2016 (Service Pack 1 or higher)

Qualified

Qualified

Qualified

Unsupported

Web Server

Microsoft IIS

10

 

Qualified

 

Browsers

Microsoft IE

Note: Only 100% magnification is supported.

11

Qualified

Browsers

Microsoft Edge2

89

86

84

80 (Chromium Edition)

44

42

Qualified

Unsupported

Unsupported

Unsupported

Unsupported

Unsupported

 

Mozilla Firefox2

87/78.9 ESR

81 / 78.3 ESR

78 / 78.02 ESR

74 / 68.6 ESR

69

60.9 ESR

Qualified

Unsupported

Unsupported

Unsupported

Unsupported

Unsupported

 

Chrome2

89

86

84

80

Qualified

Unsupported

Unsupported

Unsupported

 

Safari2

13

12

Qualified

Unsupported

Cloud

Amazon Web Services

Windows VM

Qualified

 

Microsoft Azure

Windows VM

Qualified

Miscellaneous

Silverlight

5.1

Qualified

 

iOS2

14

13

 

12

11

Qualified

Extended Support

Unsupported

Unsupported

 

Offline Access

Windows 10

Qualified

 

.NET Framework

4.8

4.7.2

Qualified

Qualified

 

Microsoft Office

2019

2016

Office 365

Qualified

Unsupported

Qualified

 

ScaleOut StateServer

5.10.1.355

Qualified

 

Redis

6.0

Qualified

 

Virtualization3

VMWare

Qualified

 

Elasticsearch4

6.8.3 (Archer 6.9 SP1)

7.9.2 (Archer 6.9 SP1 P1 and later)

Qualified

1 Certification of Microsoft SQL Server assumes installation on a Windows VM unless otherwise specified. Managed database services such as Amazon RDS are not supported at this time.

2 These browsers do not support Archer Administrator pages that require Silverlight.

3 Virtualization is supported on all versions of Windows that are indicated as Qualified or Extended Support on both physical and virtual hardware. There are no explicit compatibility dependencies on specific VMWare products or versions for the Archer Platform provided that the underlying Windows Operating System version is supported.

4 Elasticsearch is only qualified using the Windows version of Elasticsearch and the Search Guard security plug-in (optional).

 

Qualified and Supported Environments Archer 6.9 SP1 

The following table indicates the level of support of various Archer server systems, databases, browsers, and other third-party platform versions.

EnvironmentPlatformVersionSupport Category

Servers

Windows

2019

2016

2012 R2

Qualified

Qualified

Extended Support

Database

Microsoft SQL Server1

Note: Both Standard and Enterprise editions are qualified unless otherwise noted.

2019

2017 on Linux (Ubuntu)

2017

2016 (Service Pack 1 or higher)

Qualified

Qualified

Qualified

Extended Support

Web Server

Microsoft IIS

10

8.5

Qualified

Extended Support

Browsers

Microsoft IE

Note: Only 100% magnification is supported.

11

Qualified

Browsers

Microsoft Edge2

86

84

80 (Chromium Edition)

44

42

Qualified

Unsupported

Unsupported

Unsupported

Unsupported

 

Mozilla Firefox2

81 / 78.3 ESR

78 / 78.02 ESR

74 / 68.6 ESR

69

60.9 ESR

Qualified

Unsupported

Unsupported

Unsupported

Unsupported

 

Chrome2

86

84

80

Qualified

Unsupported

Unsupported

 

Safari2

13

12

Qualified

Unsupported

Cloud

Amazon Web Services

Windows VM

Qualified

 

Microsoft Azure

Windows VM

Qualified

Miscellaneous

Silverlight

5.1

Qualified

 

iOS2

14

13

12

11

Qualified

Qualified

Unsupported

Extended Support

 

Offline Access

Windows 10

Qualified

 

.NET Framework

4.8

4.7.2

Qualified

Qualified

 

Microsoft Office

2019

2016

Office 365

Qualified

Extended Support

Qualified

 

ScaleOut StateServer

5.6.3.318

Qualified

 

Redis

5.0.3

Qualified

 

Virtualization3

VMWare

Qualified

 

Elasticsearch4

6.8.3 (Archer 6.9 SP1)

7.9.2 (Archer 6.9 SP1 P1 and later)

Qualified

1 Certification of Microsoft SQL Server assumes installation on a Windows VM unless otherwise specified. Managed database services such as Amazon RDS are not supported at this time.

2 These browsers do not support Archer Administrator pages that require Silverlight.

3 Virtualization is supported on all versions of Windows that are indicated as Qualified or Extended Support on both physical and virtual hardware. There are no explicit compatibility dependencies on specific VMWare products or versions for the Archer Platform provided that the underlying Windows Operating System version is supported.

4 Elasticsearch is only qualified using the Windows version of Elasticsearch and the Search Guard security plug-in (optional).

Return to the listing

Qualified and Supported Environments Archer 6.9

The following table indicates the level of support of various Archer server systems, databases, browsers, and other third-party platform versions.

EnvironmentPlatformVersionSupport Category

Servers

Windows

2019

2016

2012 R2

Qualified

Qualified

Extended Support

Database

Microsoft SQL Server1

Note: Both Standard and Enterprise editions are qualified, unless otherwise noted.

2019

2017 on Linux (Ubuntu)

2017

2016 (Service Pack 1 or higher)

Qualified

Qualified

Qualified

Extended Support

Web Server

Microsoft IIS

10

8.5

Qualified

Extended Support

Browsers

Microsoft IE

Note: Only 100% magnification is supported.

11

Qualified

Browsers

Microsoft Edge2

84

80 (Chromium Edition)

44

42

Qualified

Unsupported

Unsupported

Unsupported

 

Mozilla Firefox2

78 / 78.02 ESR

74 / 68.6 (ESR)

69

60.9 (ESR)

Qualified

Unsupported

Unsupported

Unsupported

 

Chrome2

84

80

Qualified

Unsupported

 

Safari2

13

12

Qualified

Unsupported

Cloud

Amazon Web Services

Windows VM

Qualified

 

Microsoft Azure

Windows VM

Qualified

Miscellaneous

Silverlight

5.1

Qualified

 

iOS2

13

12

11

Qualified

Qualified

Extended Support

 

Offline Access

Windows 10

Qualified

 

.NET Framework

4.8

4.7.2

Qualified

Qualified

 

Microsoft Office

2019

2016

Office 365

Qualified

Extended Support

Qualified

 

ScaleOut StateServer

5.6.3.318

Qualified

 

Redis

5.0.3

Qualified

 

Virtualization3

VMWare

Qualified

 

Elasticsearch4

6.8.3

Qualified

1 Certification of Microsoft SQL Server assumes installation on a Windows VM unless otherwise specified. Managed database services such as Amazon RDS are not supported at this time.

2 These browsers do not support Archer Administrator pages that require Silverlight.

3 Virtualization is supported on all versions of Windows that are indicated as Qualified or Extended Support on both physical and virtual hardware. There are no explicit compatibility dependencies on specific VMWare products or versions for the RSA Archer Platform provided that the underlying Windows Operating System version is supported.

4 Elasticsearch is only qualified using the Windows version of Elasticsearch and the Search Guard security plug-in (optional).

Return to the listing

Qualified and Supported Environments Archer 6.8

The following table indicates the level of support of various Archer server systems, databases, browsers, and other third-party platform versions.

EnvironmentPlatformVersionSupport Category

Servers

Windows

2019

2016

2012 R2

Qualified

Qualified

Extended Support

Database

Microsoft SQL Server

Note: Both Standard and Enterprise editions are qualified, unless otherwise noted.

2019

2017 on Linux (Ubuntu)

2017

2016 (Service Pack 1 or higher)

Qualified

Qualified

Qualified

Extended Support

Web Server

Microsoft IIS

10

8.5

Qualified

Extended Support

Browsers

Microsoft IE

Note: Only 100% magnification is supported.

11

Qualified

Browsers

Microsoft Edge1

80 (Chromium Edition)

44

42

Qualified

Qualified

Extended Support

 

Mozilla Firefox1

74

68.6 (ESR)

69

60.9 (ESR)

Qualified

Qualified

Unsupported

Unsupported

 

Chrome1

80

76

Qualified

Unsupported

 

Safari1

13

12

Qualified

Unsupported

Cloud

Amazon Web Services

Windows VM

Qualified

 

Microsoft Azure

Windows VM

Qualified

Miscellaneous

Silverlight

5.1

Qualified

 

iOS1

13

12

11

Qualified

Qualified

Extended Support

 

Offline Access

Windows 10

Qualified

 

.NET Framework

4.8

4.7.2

Qualified

Qualified

 

Microsoft Office

2019

2016

Office 365

Qualified

Extended Support

Qualified

 

ScaleOut StateServer

5.6.3.318

Qualified

 

Redis

5.0.3

Qualified

 

Virtualization2

VMWare

Qualified

 

Elasticsearch3

6.8.3

Qualified

1 These browsers do not support Archer Administrator pages that require Silverlight.

2 Virtualization is supported on all versions of Windows that are indicated as Qualified or Extended Support on both physical and virtual hardware. There are no explicit compatibility dependencies on specific VMWare products or versions for the RSA Archer Platform provided that the underlying Windows Operating System version is supported.

3 Elasticsearch is only qualified using the Windows version of Elasticsearch and the Search Guard security plug-in (optional).

 

Return to the listing

Qualified and Supported Environments Archer 6.7

The following table indicates the level of support of various Archer server systems, databases, browsers, and other third-party platform versions.

EnvironmentPlatformVersionSupport Category

Servers

Windows

2019

2016

2012 R2

Qualified

Qualified

Extended Support

Database

Microsoft SQL Server

Note: Both Standard and Enterprise editions are qualified, unless otherwise noted.

2017 on Linux (Ubuntu)

2017

2016 (Service Pack 1 or higher)

Qualified

Qualified

Qualified

Web Server

Microsoft IIS

10

8.5

8

Qualified

Extended Support

Unsupported

Browsers

Microsoft IE

Note: Only 100% magnification is supported.

11

Qualified

Browsers

Microsoft Edge1

42

Qualified

 

Mozilla Firefox1

69

60.9 (ESR)

60.5 (ESR)

65

64

Qualified

Qualified

Unsupported

Unsupported

Unsupported

 

Chrome1

76

73

71

Qualified

Unsupported

Unsupported

 

Safari1

12

Qualified

Cloud

Amazon Web Services

Windows VM

Qualified

 

Microsoft Azure

Windows VM

Qualified

Miscellaneous

Silverlight

5.1

Qualified

 

iOS1

12

11

10

Qualified

Qualified

Unsupported

 

Offline Access

Windows 10

Qualified

 

.NET Framework

4.8

4.7.2

Qualified

Qualified

 

Microsoft Office

2019

2016

Office 365

2013

2010

Qualified

Qualified

Qualified

Unsupported

Unsupported

 

ScaleOut StateServer

5.6.3.318

Qualified

 

Redis

5.0.3

Qualified

 

Virtualization2

VMWare

Qualified

 

Elasticsearch3

6.8.3

6.6.1

Qualified

Unsupported

1 These browsers do not support Archer Administrator pages that require Silverlight.

2 Virtualization is supported on all versions of Windows that are indicated as Qualified or Extended Support on both physical and virtual hardware. There are no explicit compatibility dependencies on specific VMWare products or versions for the RSA Archer Platform provided that the underlying Windows Operating System version is supported.

3 Elasticsearch is only qualified using the Windows version of Elasticsearch and the Search Guard security plug-in (optional).

 

Return to the listing

Qualified and Supported Environments 6.6

The following table indicates the level of support of various Archer server systems, databases, browsers, and other third-party platform versions.

EnvironmentPlatformVersion Support Category

Servers

Windows

2016

2012 R2

2012

Qualified

Qualified

Unsupported

Database

Microsoft SQL Server

Note: Both Standard and Enterprise editions are qualified, unless otherwise noted.

2017 on Linux (Ubuntu)

2017

2016 (Service Pack 1 or higher)

2014

2012

Qualified

Qualified

Qualified

Unsupported

Unsupported

Web Server

Microsoft IIS

10

8.5

8

Qualified

Qualified

Unsupported

Browsers

Microsoft IE

Note: Only 100% magnification is supported.

Edge1

11

10

Qualified

Qualified

Unsupported

 

Mozilla Firefox1

65

65 (ESR)

64

62

60.5 (ESR)

60

Qualified

Qualified

Qualified

Unsupported

Unsupported

Unsupported

 

Chrome1

73

71

69

Qualified

Qualified

Unsupported

 

Safari1

12

11

10

Qualified

Unsupported

Unsupported

Cloud

Amazon Web Services

Windows VM

Qualified

 

Microsoft Azure

Windows VM

Qualified

Miscellaneous

Silverlight

5.1

Qualified

 

iOS1

10

11

12

Extended Support

Qualified

Qualified

 

Offline Access

Windows 10

Windows 7

Qualified

Unsupported

 

.NET Framework

4.7.2

4.6.2

4.6.1

Qualified

Unsupported

Unsupported

 

Microsoft Office

2019

2016

Office 365

2013

2010

Qualified

Qualified

Qualified

Extended Support

Extended Support

 

ScaleOut StateServer

5.6.3.318

Qualified

 

Redis

5.0.3

Note: SSL with clusters is only qualified on Redis Enterprise.

Qualified

 

Virtualization2

VMWare

Qualified

 

Elasticsearch3

6.6.1

Qualified

1 These browsers do not support Archer Administrator pages that require Silverlight.

2 Virtualization is supported on all versions of Windows that are indicated as Qualified or Extended Support on both physical and virtual hardware. There are no explicit compatibility dependencies on specific VMWare products or versions for the Archer Platform provided that the underlying Windows Operating System version is supported.

3 Elasticsearch is only qualified using the Windows version of Elasticsearch and the Search Guard security plug-in (optional).

 

Qualified and Supported Environments 6.5

The following table indicates the level of support of various Archer server systems, databases, browsers, and other third-party platform versions.

EnvironmentPlatformVersion  Support Category

Servers 

Windows 

2016

2012 R2

Qualified

Qualified

Database

Microsoft SQL Server

2017 

2016 SP15

20166
2014

Qualified
Qualified
Unsupported
Unsupported

Web Server

Microsoft IIS

10

8.5

Qualified

Qualified

Browsers

Microsoft IE

Note: Only 100% magnification is supported.

Edge1

11

Qualified

Qualified

 

Mozilla Firefox1

62
60 (ESR)
60
52 (ESR)

Qualified
Qualified
Unsupported
Unsupported

 

Chrome1

69
67

Qualified
Unsupported

 

Safari1

11
10

Qualified
Unsupported

Cloud

Amazon Web Services

Windows VM

Qualified

 

Microsoft Azure

Windows VM

Qualified

Miscellaneous

Silverlight

5.1

Qualified

 

iOS1

10 - 11

Qualified

 

Offline Access

Windows 10

Windows 7

Qualified

Unsupported

 

.NET Framework

4.6.2
4.6.1

Qualified
Qualified

 

Microsoft Office

2013
2010

Qualified
Qualified

 

JRE (64-bit)2

8

Qualified

 

Virtualization3

VMWare

Qualified

 

Elasticsearch

6.2.4

Other Versions

Qualified

Unsupported

1 These browsers do not support Archer Administrator pages that require Silverlight.

2 RSA does not certify individual patches of Java Runtime Environment (JRE) 8 (64-bit).

3 Virtualization is supported on all versions of Windows that are indicated as Qualified or Extended
Support on both physical and virtual hardware. There are no explicit compatibility dependencies on
specific VMWare products or versions for the Archer Platform provided that the underlying
Windows Operating System version is supported.

4 Elasticsearch is only qualified using the Windows version of Elasticsearch and the Search Guard security plug-in (optional).

5 Microsoft SQL Server 2016 with Service Pack 1 or higher is qualified.

6 Microsoft SQL Server 2016 Enterprise Edition is qualified.

 

Qualified and Supported Environments 6.4

The following table indicates the level of support of various Archer server systems, databases, browsers, and other third-party platform versions.

EnvironmentPlatformVersion Support Category

Servers 

Windows 

2016
2012 R2
2012

Qualified
Qualified
Unsupported

Database

Microsoft SQL Server

2016
2014
2012

Qualified
Qualified
Unsupported

Web Server

Microsoft IIS

10
8.5
8

Qualified
Qualified
Unsupported

Browsers

Microsoft IE

Note: Only 100% magnification is supported.

Edge1

11

Qualified

Qualified

 

Mozilla Firefox

52 (ESR)1
581
55

Qualified
Qualified
Unsupported

 

Chrome1

N/A

Future5

 

Safari1

10 - 11

Qualified

Cloud

Amazon Web Services

Windows VM

Qualified

 

Microsoft Azure

Windows VM

Qualified

Miscellaneous

Silverlight

5.1

Qualified

 

iOS1

10 - 11

Qualified

 

Offline Access

Windows 10

Windows 7

Qualified

Extended Support

 

.NET Framework

4.6.2
4.6.1

Qualified
Qualified

 

Microsoft Office

2013
2010

Qualified
Qualified

 

JRE (64-bit)2

8

Qualified

 

Virtualization3

VMWare

Qualified

 

Elasticsearch4 

6.2.4

Other Versions

Qualified

Unsupported

1 These browsers do not support Archer Administrator pages that require Silverlight.

2 RSA does not certify individual patches of Java Runtime Environment (JRE) 8 (64-bit).

3 Virtualization is supported on all versions of Windows that are indicated as Qualified or Extended
Support on both physical and virtual hardware. There are no explicit compatibility dependencies on
specific VMWare products or versions for the Archer Platform provided that the underlying
Windows Operating System version is supported.

4 Elasticsearch is only qualified using the Windows version of Elasticsearch and the Search Guard security plug-in (optional).

5 Chrome is classified as a Future due to the accelerated rate at which Google releases versions.

 

 

Support Categories

The following table defines the different categories that indicate the level of support of various RSA Archer server systems, databases, browsers, and other third-party platform versions.

CategoryDescription

Qualified

Platform versions listed as Qualified have been extensively tested in the Archer lab environment. Archer expects the Platform to operate and perform within normal parameters in these environments for most users, unless otherwise noted in the  Archer Release Notes.

Extended Support

Platform versions listed as Extended Support are not tested in any way by Archer before release, but are still considered viable Platforms. Most of the Platform features have been validated in previous releases on those these versions and are considered stable, unless otherwise noted in the Archer Release Notes. The Platform should function reasonably well, but certain functional areas might not be fully compatible with newer technologies.

Note: Issues logged against Extended Support environments are triaged. Archer makes every effort to resolve these issues. If the issue is a result of legacy technology, customers might need to upgrade their environment to the newer releases.

Unsupported

Platform versions listed as Unsupported are not tested in any way by Archer before release. Archer makes no assumptions surrounding the behavior of the Platform on these versions, and might not provide support to customers who are still running on legacy systems. Customers that require support in these situations might be charged for the service.

Future

Platform versions listed as Future provide insight into Archer plans for supporting upcoming vendor releases. Archer does not provide actual Platform release numbers for these releases due to changing vendor schedules.

 

 

 

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