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on 2017-08-25 11:16 AM - edited on 2022-03-29 02:55 PM by SusanReadMiller
IMPACT: Customers planning an RSA Archer install/upgrade 8/25-8/27
Dear RSA Archer customer,
Please be advised that RSA will be performing maintenance for an infrastructure upgrade August 25 through August 28, during which time some RSA resources will be unavailable. This outage will primarily impact customers who are planning an RSA Archer installation or upgrade during this period. For a listing of impacted resources, please visit https://community.rsa.com/docs/DOC-79617.
This infrastructure upgrade is scheduled to begin at 12:00pm Eastern Time on Friday, August 25, 2017. All services will be restored before 8:00am Eastern Time on Monday, August 28, 2017. We ask that you consider rescheduling your RSA Archer installation or upgrade for a later date.
If you must complete an installation or upgrade this weekend, before 12:00pm Eastern Time on August 25 you will need to:
We apologize for any inconvenience this may cause. If you have questions, please contact
Archer_customersupport@rsa.com.
Thank you,
Customer Support
To get license validation before 12:00pm Eastern Time, Friday, August 25, 2017:
In the RSA Archer Control Panel:
From a Web Browser:
After installation, to apply the License Key – in the Archer Control Panel:
Note: This should be done from an Archer Control Panel of the appropriate version for your license key: i.e., use a 6.2 control panel with a 6.1+ license key to generate the Activation Request Token.
EOPS Policy:
RSA has a defined End of Primary Support policy associated with all major versions. Please refer to the Product Version Life Cycle for additional details.