on 2018-02-0607:50 PM - edited on 2022-06-1501:42 PM by ChristineTran
Information security, legal, human resource, and compliance teams are inundated with requests to review new customer or vendor contracts, or to provide official documentation and attestations about security vulnerabilities, disaster recovery and continuity capabilities, SIG questionnaire responses, and more. These requests are often sent via email and lack an audit trail or approval capabilities.
The Archer Documentation Request Tracking app-pack provides an automated governance process for capturing and approving requests for documentation. Internal teams can request official documentation or legal review for internal teams, customers, or vendors. The app-pack captures requestor contact information and request priority, and documents the impacted business units, process, applications, products, and services. Upon request approval, the documentation is shared by the approver or a subject matter expert. Finally, the app-pack helps the organization measure and manage expected delivery and service level agreement timeframes.
With Archer, organizations can establish a consistent process for managing and approving documentation requests, automatically generate reoccurring documentation requests, reuse past documentation, track and improve request response time, keep an audit trail for all requests, and notify requestors when new documentation is available.
Simplify the process of requesting information security, compliance, human resources, or legal attestations
Provide an audit trail documenting who has requested the documentation
Establish and meet service level agreements for documentation responses
Simplify the communication process for documentation justification and status
Update affected users when documentation is updated
Enable internal teams to request official documentation or legal reviews for internal teams, customers and vendors
Document the business unit or product and service that is impacted and the business priority
Manage and track requests based on established SLA timelines
Leverage an approval process for sharing confidential documentation
Store approved documentation in a centralized repository
Upon request approval, share approved documentation
Receive notifications when documentation is updated
Solution and Platform Information
Solution Area: All
Prerequisite Use Cases: This offering does not require any prerequisites.
Optional Use Cases: Please review the implementation guide for a full list of the optional applications and use cases to expand this offering.
Supported Platform Version: Archer Platform Version 6.9 and later
Supported Archer Environments:
Archer On-Demand Application (ODA) Licenses
Two (2) Archer On-Demand Application (ODA) licenses are required for the Archer Documentation Request Tracking app-pack.
For More Information
To learn more about the Archer Documentation Request Tracking app-pack:
The Archer Documentation Request Tracking app-pack is an offering provided through the Archer Exchange to enhance your existing Archer implementation. To learn more about the Archer Exchange, please visit the Archer Exchange on the Archer Community.
For Additional Support
To learn more about this offering, please contact your Account Rep for additional details. For technical support questions regarding this offering, please open a support case.