Archer Customer Self-Troubleshooting

[MahmoudBorhami]

Self-Troubleshooting is a digital, fully automated solution that empowers Archer customers to auto resolve support requests, without human intervention and at a 99.9% enhanced time to resolve… 2-3 min. vs 2-3 days.

In addition, it allows customers – and support engineers as well – to upload Archer product logs and configuration reports. Via the Log Analyzer, an automated analysis report is returned, highlighting potential errors and recommendations for a resolution. 

ALL of these services are within a few clicks of a button!

Try it out for yourself: https://community.rsa.com/t5/custom/page/page-id/self-troubleshooting!

[ShaunMartinLaw2]

When is this available?

[Mahe_Ganesan]

It's available to all 

https://community.rsa.com/t5/custom/page/page-id/self-troubleshooting#

[ShaunMartinLaw2]

How long should it take?

Got this for 30 minutes attempting to analyze a 46kb W3p file:

[MahmoudBorhami]

It shouldn't take that long... please send a sample of the log file you're trying to analyze to digital.powerhouse@rsa.com and we'll get back to you asap. 

[YoussefEhab]

Hi   @ShaunMartinLaw2 , we did some fixes on our side and it should be working now with no issue, appreciate your feedback if you can try one more time and let us know how it goes.

[ShaunMartinLaw2]

Thanks, It's working this morning!

[ManInSin]

How can I get access to this page. The link currently displays the message:

"

You are unauthorized to view this page, please Sign in to continue"

even though I'm signed in.

[MahmoudBorhami]

@ManInSin  All customers and employees who are already signed in should be able to access it, if you're still facing an issue please report it via  RSA Link Support web form.

[MahmoudBorhami]

@ManInSin in addition to what's mentioned above, please make sure to register as a customer by selecting option “I am an RSA customer or partner” throughout your registration steps otherwise you need to re-register to get it fixed.

[MikeLombardo]

I get the same message as the above user You are unauthorized to view this page, please Sign in to continue or a page with the title and footer and that is it. I have been part of Link for years and I can download software etc.. What am I missing?

[MahmoudBorhami]

@MikeLombardo please make sure to register as a customer by selecting option “I am an RSA customer or partner” throughout your registration steps otherwise you need to re-register to get it fixed.