If your organization is constantly inundated with requests for information, this app-pack may help you to manage and organize those requests. Regulators, auditors, customers, third parties and even internal teams may frequently request information throughout the organization. These requests could be for a facility tour for compliance for laws or regulations, a SOC2 attestation, information needed to conduct a legal review of current policies, or any other information a member of your organization might need. These requests can be a one-time occurrence, or they could need to be requested on a regular basis.
When the requests come up, it can be hard to determine the right person or group to reach out to. If the request is common, employees could be wasting valuable time trying to track down the owner of the information required.
With the Archer Document Request Tracking app-pack, you can request the information you need, even if you do not know who owns the information. In addition, all of your requests will be stored in a central repository, reducing the information silos between departments. Archer Documentation Request Tracking also features the ability to:
- Enable internal teams to request official documentation or legal reviews for internal teams, customers and vendors
- Document the business unit or product and service that is impacted and the business priority
- Manage and track requests based on established SLA timelines
- Leverage an approval process for sharing confidential documentation
- Store approved documentation in a centralized repository
- Share approved documentation upon request approval
- Receive notifications when documentation is updated
This app-pack also enables your organization to:
- Simplify the process of requesting information security, compliance, human resources, or legal attestations
- Provide an audit trail documenting who has requested the documentation
- Establish and meet service level agreements for documentation responses
- Simplify the communication process for documentation justification and status
- Update affected users when documentation is updated
Interested in learning more about the Archer Documentation Request Tracking app-pack? Join us for a Free Friday Tech Huddle on November 19, 2021, for an overview and live demo. Free Friday Tech Huddles are only available to Archer customers. If you are not yet a customer but you are interested in learning more, please contact your local representative or authorized reseller — or visit us at www.archerirm.com.
