ITIL provides a consistent and comprehensive documentation of best practice for IT Service Management. Used by organizations around the world, ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organizations' growing dependency on IT and embodies best practices for IT Service Management.
The Authoritative Source includes the five texts of the ITIL version 3 series. Requirements, practices, concepts or topics are paraphrased from the texts. The topics are organized as:
- Continual Service Improvement: This content includes the guidelines for the ITIL Continual Service Improvement stage of the ITIL Service Lifecycle.
- Service Design: This content includes the guidelines for the ITIL Service Design stage of the ITIL Service Lifecycle.
- Service Operations: This content includes the guidelines for the ITIL Service Operations stage of the ITIL Service Lifecycle.
- Service Strategy: This content includes the guidelines for the ITIL Service Strategy stage of the ITIL Service Lifecycle.
- Service Transition: This content includes the guidelines for the ITIL Service Transition stage of the ITIL Service Lifecycle.
Languages
This content is available in English only.
Mappings
Mappings for ITIL to the RSA Archer Control Standard Library are available in the authoritative source content pack.
Content Source
The source of this content comes from the Axelos website.
Licensing Restrictions
The ITIL authoritative source content is available with the use of the RSA Archer Policy Program Management, RSA Archer IT Policy Program Management, and/or RSA Archer Authorization and Assessment use cases. No additional license is required.
For More Information
To learn more about the Axelos IT Infrastructure Library (ITIL) Authoritative Source Content:
For Additional Support
To learn more about this content, please contact your Account Rep for additional details. For technical support questions, please open a support case.
