Archer Support Requests App-Pack

[SusanReadMiller]

Archer enables organizations to automate a variety of business processes to address risk and compliance requirements. As an organization’s use of Archer grows, requests for new enhancements, changes to existing functionality, and the addition of new users can overwhelm business process owners and Archer developers. Organizations must establish a governance process to manage and prioritize these requests as their volume increases.

The Archer Support Requests app-pack captures end user requests and recommendations for enhancing Archer business processes and use cases. Organizations can easily manage their business teams’ ideas for process improvements and innovations by enabling end users to submit business process changes, ideas for new reports, requests to delete records, proposals for updating dashboards and iViews, specifications for enhancing application layouts, requests for user access, and more. In addition, the offering assists business process owners and Archer developers in defining enhancement requirements, level of effort, and managing and prioritizing incoming requests.

With Archer Support Requests, organizations can track, prioritize, and implement requested changes to their Archer implementation. This allows quick response to business requests and minimizes disruption to the system and existing business processes.

Key Features

Archer Support Requests app-pack enables organizations to:

• Automated method for requesting access, new business processes, and changes to existing Archer capabilities
• Evaluate requests for completeness, duplication, impact, priority, and level of effort
• Prioritize request for development
• Develop, test, and implement the change request
• Requestors can monitor status throughout the process

Benefits

• Simplify and quicken the process to request access, suggest new innovations, process improvements or report issues
• Reduce the time required to review, evaluate and prioritize new requests
• Escalate high priority requests
• Eliminate duplicate requests
• Plan needed upcoming development work
• Quickly complete prioritized requests and release improvements

Solution and Platform Information

• Solution Area: All

• Prerequisite Use Cases:  This offering requires the Contacts application 

• Supported Platform Version: Archer Platform Release 6.9

• Supported Archer Environments: 

  • On-Premises

  • Archer Hosted

  • Archer SaaS

Archer On-Demand Application (ODA) Licenses

One (1) Archer On-Demand Application (ODA) licenses are required for Archer Support Requests.

 

For More Information

To learn more about the Archer Support Requests app-pack:

• Watch a short demonstration video;
• Read the implementation guide; and
• Download the installation package.

The Archer Support Requests is an app-pack provided through the Archer Exchange to help expand your Archer use cases. To learn more about the Archer Exchange, please visit the Archer Exchange on the Archer Community.

 

For Additional Support

To learn more about this offering, please contact your Account Rep for additional details. For technical support questions regarding this offering, please open a support case.

Archer Support Requests Business User Dashboard

Archer Support Requests Business Process Owner Dashboard