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New Users

Please complete the registration process by clicking on the Profile icon at the top right of the navigation bar:

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You will be directed to the Archer Cloud sign in page.  At the bottom of the page, click on the Sign Up link to begin the registration process:

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Note: While you are able to sign up for an Archer Cloud ID using free email providers 
such as AOL, Google or Yahoo and then use this account to access other Archer Cloud services;
Email accounts registered with free email providers are *NOT* able to be used to sign into the Archer
Community.

Please see the Archer Community Guidelines here: Archer Community Guidelines - Archer Community - 680985 (archerirm.community)

If you have followed these steps and continue to experience issues with the Archer Community, contact us at community.support@archerirm.com

Note:  for Archer product support, contact Technical Support here:  General Support Information - Archer Community (archerirm.community).

Existing Users > Reset Password

Navigate to the following site:  https://id.archerirm.cloud.

Click "Need Help Signing In?" and then click on "Forgot Password?" 

After clicking "Forgot Password?", you will be instructed to enter your email address:

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You will then receive a password reset email from 'ArcherCloudId@archerirm.com'.

Note:  This email inbox is not monitored.

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Please make sure to check your spam or junk folder. If you haven’t received the email, contact your IT department to add the following to your list of trusted email domains:

- archerirm.com
- archerirm.cloud

 

When you reach this Archer Cloud page,  click on the Archer Community box (last tile on the right) to be fully registered.

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Account activation, multi-factor authentication, as well as password reset emails are sent from this email.  It is therefore important that you can receive this email and complete the account set up process to actively participate in the Archer Community.

In order to ensure the security of our customers and community, the Archer team is restricted from setting a new password for you or sending passwords via email. 

In some cases your account may not yet exist in the Archer Cloud ID system. This may prevent you from receiving a password-reset email. In this scenario, please attempt to sign-up as a new user at: https://id.archerirm.cloud (see instructions below) then let us know if you would like your email address attached to a historical Archer Community username.

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